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As Rome burns, listen to the music…

While it has been noted here and elsewhere that there seems to be a movement to do away with people in the workplace and perhaps in general, the boldest faced example of this was seen recently in the Wall Street Journal article, “Everyone Hates Customer Service. This Is Why.” It seems that companies have started crunching data and using artificial intelligence to determine exactly how angry a customer has to be to hang up on a customer service call and finding a to step in just before that happens. While working to save a customer has seemed to be good business all along, now the point seems to be to push them off until they get to a breaking point before you take action to try to redeem the relationship. It seems almost unfathomable that this strategy would be suggested or even endorsed in any other situation. How would you feel if your boss decided he was going to abuse you until you were ready to quit and only then to decide to take any redemptive action. Would you accept this from coworkers or even your wife?
When we learn, when will we remember that companies are there to serve us, that we are not their servants? Since when do we have an obligation to a corporation that sells us goods or services? Is their obligation to us not greater than their obligation to them- are they not there to serve us? And yet we have become so desensitized to our own power, we cower in fear only hoping that they will continue to provide us internet, phone service, and even government. We can’t help ourselves from giving up our data so that we can be turned into force-fed veal dining on our own waste. Have we no dignity left? What is our purpose here- do our lives have a value other than an immediate material gain- and not even for ourselves but for those so engorged on money and power that they either don’t see or don’t care the effect of their gluttony?

AI, Google, Customer Service

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internet, social media, Technology, Uncategorized

Planned Obsolescence

Brooks Stevens is one of my favorite people. The industrial designer and graphic designer and is also credited with coming up with the idea of planned obsolescence or “instilling in the buyer the desire to own something a little newer, a little better, a little sooner than is necessary.” In short the idea that whatever you have now is about to be replaced by something better, faster, sleeker and to put you ahead of the curve. It seems that now, everything has an expiration date, that nothing is exempt from extermination from the crushing march of progress. No better example of that can be seen in the problem with cybersecurity. As was recently reported in the BBC, the main problem with cybersecurity seems to be PEBKAC is, Problem Exists Between Keyboard and Chair. That’s you and

 

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internet, social media, Technology, Uncategorized

Media is Plural, Truth is Singular

In my misspent youth, I remember conversations with my philosophy class in college, discussing how to describe what our life was and how we would describe it.  One of the descriptions was “a dance of remembering and forgetting”, a constant finding and embracing of truth or inspiration and then forgetting it or letting it slip from our attention.  That phrase has come back to me as we now take our cultural memory to the altar of silicon and revisit what our past means.  Not even so much what happened, since the invention of the moving picture and indeed the still photograph we cannot debate so much what happened but what it means. We can’t debate who was at the Conference of Yalta but we can debate what it meant and its impact was.  It seems that for a brief shining moment we could all agree what “is is” and what was, was.  But now, in our immediate now, our immediate news cycle and our interactive relationship with reality, it seems that everything is up for interpretation and revision. Let’s look at something as mundane as The first ladies jacket, at first we were told, it was not a message and later the rebuttal, that it really was a message. It seems that now that everything we do is being caught on video or in some way recorded one would think that fact would be Fact.  One could not dispute the recording or video of a statement it is a documentation of a past event that we can all agree happened.  We now have as many venues as re-imaginations of truth available to us. Perhaps in this maelstrom of media, we can take a moment to remember that while media is plural, that truth is singular.

For those who doubt the power of the repeated lie

Trump,

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internet, Technology, Uncategorized

A Talent to Amuse

There are trends that are interesting and then there are trends that are disturbing. The latter seemed true when we saw that Netflix now seems to dominate 15 percent of the internet-while YouTube follows with another 11 percent and Amazon coming in with 3 percent. It seems that we are in a race for distraction and video content being the latest thing that no one can be without. Disney buys Fox not for the distribution but for the content as our voracious eyes must constantly be fed with new images. With Ford Motor stock being degraded to just above junk bond status and Sears filing for bankruptcy it seems that we are no longer a nation that makes or buys things but only one that prefers to watch others do things. While Napoleon had once called Britan a nation of shopkeepers, we have become voyeurs who only find value in what Noel Coward called “a talent to amuse” Hi ho, if that were all…

The title comes from a song by Noel Coward, the lyrics and a link to a performance are below.

I believe in doing what I can
In crying when I must
In laughing when I choose
Hey ho, if love were all
I should be lonely.
I believe the more you love a man,
The more you give your trust,
The more you’re bound to lose.
Although when shadows fall
I think if only
Somebody splendid really needed me
Someone affectionate and dear
Cares would be ended if I knew that he
Wanted to have me near.
But I believe that since my life began
The most I’ve had is just a talent to amuse.
Hey ho, if love were all.

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internet, social media, Technology, Uncategorized

Life Finds a Way

The story that Facebook had shut down computers that had begun to talk to each other and were creating their own language made me stop dead in my tracks. While the concept of computers learning and speaking their own language is amazing I was equally stunned by the fact we seem never to learn. We shut down the computers as they had begun to speak in a language that we could not understand but the computers could. It seems that no matter how much we think we know, we never learn the lesson, as Ian Malcolm states in Jurassic Park, “life finds a way. We think we can master nature and make it do our bidding only to find that it has a will of its own. Even now we seem oblivious to the grating roar of waves slowly taking back our cities and coastline. It is easier to think global warming an alternate fact than to accept the consequences of our actions. As a child, if we ignore the problem we think it will go away or think that once the genie is out of the bottle we can control it and put it back whenever we choose. Anything we create at some point takes on a life of its own, a life which will find a way. Perhaps it’s time for us to acknowledge our creations and treat them like the new Adam and Eve that they have become.

ADAM AND EVE, ALTERNATE TRUTH, ANCIENT HISTORY, COMMUNICATION, CONNECTIONS, DIALOGUE, DOVER BEACH, FACEBOOK, GENII, GOD, IAN MALCOLM, INFORMATION, INFORMATION SOCIETY, JURASSIC PARK, KAREL CAPEK, LANGUAGE, LIFE WILL FIND A WAY. FACEBOOK, PERSONAL COMMUNICATION, RUR, SOCIAL MEDIA, TECHNOLOGY

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More Light! More Light!

The church choir that I am section leader for has been invited to Carnegie Hall to sing a concert featuring a new choral work by Dan Forrest, LUX: The Dawn From On High (Lux being Latin for Light). While I won’t be going to Carnegie, for many reasons, having sung there before among them, I have loved learning the music with my choir. The crux of the piece talks about the importance of light, light as a blessing and a spiritual end result from a life- an abundance of light as a heavenly reward. The text of the piece from religious texts and comments on the end of one’s life being surrounded by light. It makes me think of  a pre-electric age the importance of light and the power of the darkness. Restoration theaters had candle wick trimmers whose job it was to keep the candles burning throughout the performance. In New England, on the 19th of May 1780, is known as New England’s Dark Day where candles were needed from noon to midnight, so heavy was the cloud cover. Perhaps we still harbor that childhood fear of the dark and bathe ourselves in light to protect ourselves from the unknown. Is that the reason for the preponderance of light in the religious texts describing heavenly bliss? What would be better in the afterlife than the things that we lack in this life? With that thought in mind, it makes me wonder what would be the valued thing would be that would greet us in a contemporary afterlife. What would be our final blissful reward in heaven? In short, what would be the final reward to a culture that has reveled in abundance and immediacy in everything?

light, Lux,

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internet, social media, Technology, Uncategorized

Last Will and Textament….

It has been disturbing to me to see the acceptance of the most informal of communications, texting, and tweeting, have become acceptable forms of communicating and I was hear that the French legal system said that the texting of a last will and testament has no legal value. Indeed, the court decreed that a texted will or texted changes to a will, had no value in a court of law. While there may be those that remember the outcry when Genesis frontman Phil Collins divorced his wife via fax, it seems that now we react more with what Conan O’Brian calls a horrorplause, the reaction in which the audience responds initially in disgust and shock to a joke and then gradually comes around and laughs and applauds. It seems with this media driven political arena we have embraced the horrorplause. We will be horrified by the statements of our political leaders only to come around and applaud and laugh as if the sitcom we had been watching had come to a close and the credits were about to roll. Perhaps the midseason elections will be the newest version of the midsummer replacement tv shows when we decide that what we are seeing is no longer interesting and that a change is no farther than a tweet or text away. People text or tweet condolences, or announcements of personal importance, but whatever happened to such a personal announcement being worthy of more than 140 characters, or at best 120 characters for the cherished retweet. Or perhaps, in our digital age popularity has become more important than sincerity.

 

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