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As Rome burns, listen to the music…

While it has been noted here and elsewhere that there seems to be a movement to do away with people in the workplace and perhaps in general, the boldest faced example of this was seen recently in the Wall Street Journal article, “Everyone Hates Customer Service. This Is Why.” It seems that companies have started crunching data and using artificial intelligence to determine exactly how angry a customer has to be to hang up on a customer service call and finding a to step in just before that happens. While working to save a customer has seemed to be good business all along, now the point seems to be to push them off until they get to a breaking point before you take action to try to redeem the relationship. It seems almost unfathomable that this strategy would be suggested or even endorsed in any other situation. How would you feel if your boss decided he was going to abuse you until you were ready to quit and only then to decide to take any redemptive action. Would you accept this from coworkers or even your wife?
When we learn, when will we remember that companies are there to serve us, that we are not their servants? Since when do we have an obligation to a corporation that sells us goods or services? Is their obligation to us not greater than their obligation to them- are they not there to serve us? And yet we have become so desensitized to our own power, we cower in fear only hoping that they will continue to provide us internet, phone service, and even government. We can’t help ourselves from giving up our data so that we can be turned into force-fed veal dining on our own waste. Have we no dignity left? What is our purpose here- do our lives have a value other than an immediate material gain- and not even for ourselves but for those so engorged on money and power that they either don’t see or don’t care the effect of their gluttony?

AI, Google, Customer Service

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I’m a Victim of Circumstances!

The idea that Facebook was creating its own cryptocurrency intrigues on many fronts. First of all the thought that a private company could take over such a large and public space usually occupied by governments. While I am not suggesting that Libra, Facebook’s cryptocurrency will replace government issue money but if we think that this may not create a copy economy we deceive ourselves at our own risk. In a world were retail giants have fallen silent in the face of Amazon, why should we think it impossible that the government wouldn’t outsource the responsibility for creating currency. We outsource many aspects of our military to Blackwater, our prisons are outsourced to private companies, why not our economy. Why suffer the slings and arrows of uncertainty when we can gleefully turn that responsibility to a conglomerate. The only thing that may make this run a fowl would be the fact that only 27% of Facebook users believe that “Facebook is committed to protecting the privacy of my personal information.” while one might forgive even offer up for sacrifice our data for the latest photo of someones the first course, when it comes to our money, I like to think we take things a bit more seriously. But perhaps that is mistaken. While one of those large banks repeatedly stole from customers and yet, after a slap on the wrist from regulators and still, people gladly trade their dignity as consumers to work with a bank of established liars and thieves. Perhaps we shouldn’t worry about businesses too big to fail and worry about the cost of ones that succeed
If banks can be thought too big to fail, maybe we need to work that Facebook may be too dangerous to succeed.

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internet, social media, Technology, Uncategorized

What, me worry?

I believe it was Cheap Trick that had the song with the lyric, “Surrender, but don’t give yourself away” but it seems like that is exactly what is happening as Facebook is going forward in its plans to create its own cryptocurrency for use across its platform and other partner platforms. While we are invited to surrender to a world of convenience and security we also seem to be on the brink of giving too much away. With the creation of a stand-alone currency seems to be running the risk of starting a stand-alone economy. With the global online economy now running almost seven trillion dollars imagine the power that a corporation could wield in world politics. With a current value of almost 2.3 billion, they could become powerful enough to begin to dictate financial policy in the same way Walmart dictates when it will receive certain merchandise to its loading dock. While we have seen the effective ways that savings and loans can regulate themselves into a $160 Billion dollar bailout, and later banks almost bankrupted the economy only to get a $700 billion bailout, what could possibly go wrong with a single industry dominating online currency and online transactions? Let us embrace our inner Alfred E Neuman- why worry? A rising economy lifts all boats even at the cost of flooding the low lying ports. So sit back, relax and enjoy the ever warming bathwater.

https://www.barrons.com/articles/what-facebooks-cryptocurrency-could-look-like-51557576000

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internet, social media, Technology, Uncategorized

Paul is Dead

There was always that one guy in High School (at least when I was in high school) who would go to the mat to try to make you believe that Paul Mc Cartney was dead. True to form, the urban legend states that in 1967 Paul McCartney had been killed in a traffic accident while driving along the M1 motorway. While there was no real proof, only rumors, and hazy evidence, the rumor persisted and still has its followers today. The insecurity of the past, the idea that we can’t be sure of what really happened can take many forms, from a false memory, where a person recalls something that did not happen or differently from the way it happened but the idea is taken to a whole new level around 2014 when a concept “The Mandella Effect” began to take hold. It seems that some people remembered Nelson Mandela’s tragic death in a South African prison, prior to late 2009. (In this reality, Mandela died in 2013.) The idea being that someone had gone back to tamper with the past and re-set our experience of it. While we have often spoken of cyber truth in this blog, this idea seems to take the idea into a much larger and more terrifying realm. While a computer could easily erase our bank records we like to think that we have some memory of what happened and that other people could confirm our story. However, the more terrifying reality is that we could find ourselves in a George Bailey like fate, alive and remembering a world in which he never existed. As we continue to hear more tales of data being stolen, do we not see that the true goal may not be just our data but the very fact that we ever existed?

Paul Mc Cartney, the Beatles

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Safe!

Perhaps it was unique to my neighborhood, but growing up as we played tag or any other number of games, the place that you tried to get without being tagged was called “ghoul”. Now I am aware that many others may have called it home or safe or maybe even goal but in my neighborhood ghoul meant safety. The sounds of friends saying good night as the summer street lights came on rang in my ears when I saw of Quora having almost 100 million of its accounts hacked only days after Marriott reported that hackers had been penetrating their Starwood network for years, and had compromised the data of 500 million people. It seems that in the cyber universe or cyberverse, nowhere is safe anymore. Indeed, when these instances occur, it seems the those affected are to blame, Quara’s programmers are now forcing affected users to reset their passwords, and it advises them to change these passwords if they’re used on any other websites, as if the blame were on the people for putting their information there in the first place and then not protecting it with passwords that were incorruptible.

While the argument may seem far-fetched, the buck doesn’t stop here. Sexual assault victims are being turned into perpetrators, (how dare they accuse a person of such behavior) school shootings are blamed on the schools;  they are not well enough armed or trained in weaponry to defend themselves against the now obvious threat, as if there were protections in place in the past that have been left by the wayside, a childish illusion we have outgrown in this new adult age. Things like going home when the street lights came on in summer, playing outside with friends, or having a safe place which you might call home.

cybersecurity, hackers

Are we safe at home, or anywhere else?

 

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internet, social media, Technology, Uncategorized

Media is Plural, Truth is Singular

In my misspent youth, I remember conversations with my philosophy class in college, discussing how to describe what our life was and how we would describe it.  One of the descriptions was “a dance of remembering and forgetting”, a constant finding and embracing of truth or inspiration and then forgetting it or letting it slip from our attention.  That phrase has come back to me as we now take our cultural memory to the altar of silicon and revisit what our past means.  Not even so much what happened, since the invention of the moving picture and indeed the still photograph we cannot debate so much what happened but what it means. We can’t debate who was at the Conference of Yalta but we can debate what it meant and its impact was.  It seems that for a brief shining moment we could all agree what “is is” and what was, was.  But now, in our immediate now, our immediate news cycle and our interactive relationship with reality, it seems that everything is up for interpretation and revision. Let’s look at something as mundane as The first ladies jacket, at first we were told, it was not a message and later the rebuttal, that it really was a message. It seems that now that everything we do is being caught on video or in some way recorded one would think that fact would be Fact.  One could not dispute the recording or video of a statement it is a documentation of a past event that we can all agree happened.  We now have as many venues as re-imaginations of truth available to us. Perhaps in this maelstrom of media, we can take a moment to remember that while media is plural, that truth is singular.

For those who doubt the power of the repeated lie

Trump,

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internet, Technology, Uncategorized

A Talent to Amuse

There are trends that are interesting and then there are trends that are disturbing. The latter seemed true when we saw that Netflix now seems to dominate 15 percent of the internet-while YouTube follows with another 11 percent and Amazon coming in with 3 percent. It seems that we are in a race for distraction and video content being the latest thing that no one can be without. Disney buys Fox not for the distribution but for the content as our voracious eyes must constantly be fed with new images. With Ford Motor stock being degraded to just above junk bond status and Sears filing for bankruptcy it seems that we are no longer a nation that makes or buys things but only one that prefers to watch others do things. While Napoleon had once called Britan a nation of shopkeepers, we have become voyeurs who only find value in what Noel Coward called “a talent to amuse” Hi ho, if that were all…

The title comes from a song by Noel Coward, the lyrics and a link to a performance are below.

I believe in doing what I can
In crying when I must
In laughing when I choose
Hey ho, if love were all
I should be lonely.
I believe the more you love a man,
The more you give your trust,
The more you’re bound to lose.
Although when shadows fall
I think if only
Somebody splendid really needed me
Someone affectionate and dear
Cares would be ended if I knew that he
Wanted to have me near.
But I believe that since my life began
The most I’ve had is just a talent to amuse.
Hey ho, if love were all.

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