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As Rome burns, listen to the music…

While it has been noted here and elsewhere that there seems to be a movement to do away with people in the workplace and perhaps in general, the boldest faced example of this was seen recently in the Wall Street Journal article, “Everyone Hates Customer Service. This Is Why.” It seems that companies have started crunching data and using artificial intelligence to determine exactly how angry a customer has to be to hang up on a customer service call and finding a to step in just before that happens. While working to save a customer has seemed to be good business all along, now the point seems to be to push them off until they get to a breaking point before you take action to try to redeem the relationship. It seems almost unfathomable that this strategy would be suggested or even endorsed in any other situation. How would you feel if your boss decided he was going to abuse you until you were ready to quit and only then to decide to take any redemptive action. Would you accept this from coworkers or even your wife?
When we learn, when will we remember that companies are there to serve us, that we are not their servants? Since when do we have an obligation to a corporation that sells us goods or services? Is their obligation to us not greater than their obligation to them- are they not there to serve us? And yet we have become so desensitized to our own power, we cower in fear only hoping that they will continue to provide us internet, phone service, and even government. We can’t help ourselves from giving up our data so that we can be turned into force-fed veal dining on our own waste. Have we no dignity left? What is our purpose here- do our lives have a value other than an immediate material gain- and not even for ourselves but for those so engorged on money and power that they either don’t see or don’t care the effect of their gluttony?

AI, Google, Customer Service

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I’m a Victim of Circumstances!

The idea that Facebook was creating its own cryptocurrency intrigues on many fronts. First of all the thought that a private company could take over such a large and public space usually occupied by governments. While I am not suggesting that Libra, Facebook’s cryptocurrency will replace government issue money but if we think that this may not create a copy economy we deceive ourselves at our own risk. In a world were retail giants have fallen silent in the face of Amazon, why should we think it impossible that the government wouldn’t outsource the responsibility for creating currency. We outsource many aspects of our military to Blackwater, our prisons are outsourced to private companies, why not our economy. Why suffer the slings and arrows of uncertainty when we can gleefully turn that responsibility to a conglomerate. The only thing that may make this run a fowl would be the fact that only 27% of Facebook users believe that “Facebook is committed to protecting the privacy of my personal information.” while one might forgive even offer up for sacrifice our data for the latest photo of someones the first course, when it comes to our money, I like to think we take things a bit more seriously. But perhaps that is mistaken. While one of those large banks repeatedly stole from customers and yet, after a slap on the wrist from regulators and still, people gladly trade their dignity as consumers to work with a bank of established liars and thieves. Perhaps we shouldn’t worry about businesses too big to fail and worry about the cost of ones that succeed
If banks can be thought too big to fail, maybe we need to work that Facebook may be too dangerous to succeed.

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On Being

Recently, I have become to notice a difference in verbiage in how we relate to ourselves. We seem to be referring to ourselves as humans and not so much as human beings. While most may simply think of this as a grammatical trifle, it seems to hold a deeper and more disturbing meaning. The omitted word “being” is telling. We seem to be disregarding the fact that we exist in time and space, that we are not just hollow space holders. As Howard Beale in “Network” proclaims, “I’m a human being, goddammit! My life has value!” yet our words betray a slippery slope. We will trade our being for an undisturbed solitude, We will trade a panorama for a panoramic setting on our cell phone camera. We are sated watching a live event in front of us through the friendly confines of our mobile phone screen. Instead of experiencing a moment in time we step back from reality into a loop of prepackaged pre-approved pablum. Of course, it is easier to be lulled to sleep than to be roused to action, indeed many would exchange many civil liberties just to be left alone.
What to do, perhaps the next best step is not to get mad but to stop and embrace the gift of the present.

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Do you matter?

It was with a slightly raised eyebrow that I read the definition of privacy as a human right. As we stumble blindly forward into a world of artificial intelligence and robotics all raising questions of rights and responsibilities of (and to) electronic beings, perhaps, we should also re-examine what rights a human should have. For those who have missed the discussion here, there is an ongoing debate in Europe as to the legal and “human” rights that we should extend to the silicon-based forms that we seem to be creating (to call them life forms seems to step into a quagmire we still are unable to admit exists, let alone being a venue for discussion). It seems that one can not turn around without seeing a slogan or sign that Black Lives Matter or Blue Lives matter or that any number of people matter and yet this seems mere lip service. How willing we are to turn a blind eye to the idea that schoolchildren matter and perhaps turning schools into shooting rangers might not be the best way to express that value. We seem to be working to keep drugs out of our country yet can’t seem to react to the fact that our doctors and drug companies are creating prescription addicts to enhance their bottom line.
The only rights we seem to be respecting are, the governments right to act in whatever way it wishes, the right for large businesses to act in whatever way they deem appropriate to make the largest profit with the least responsibility to anyone other than themselves or their shareholders. We allow credit card purchases to be made online, even allow our personal information to be held online but we couldn’t allow voting to occur via computer even though we can not verify the sanctity of those records.
We seem to be falling over ourselves to trample over the cloth of purple that we claim to esteem, all but blind to our hubris as we are lulled in another warm bath.

 

 

 

 

 

 

 

 

 

And a brilliant mix by Mikestro Music and Eric Thomas

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internet, social media, Technology, Uncategorized

The fire hose is the new water fountain.

While washing dishes after dinner, I was surprised to hear Conway Twitty singing “Long Black Train”. Now you might be of a generation similar to mine, thought of Conway Twitty as a punchline to a joke or some late night commercial for someone who had sold more records in England than the Beatles but I was surprised how much he sounded like a young Elvis. He invoked that same Elvis mystic and actually was a really good singer and not just that guy from the late night commercials. It got me thinking about the idea of cultural quality or how far we have come from the idea of high culture and low culture. The idea of the interaction of these was best explored by Carlo Ginzburg in his article, “Morelli, Freud And Sherlock Holmes: Clues And Scientific Method” at which he details the interaction between high culture and low culture. While Ginzberg is looking backward, Janus faced we look forward at how this relationship seems to be dissolving in our time. It seems that with the advent of new media the line between high and low is either blurred or so totally obscured that we have no idea of what culture is anymore. Is rap culture or the cry of an unheard population- or is that a cultural appropriation of a voice of dissent and rage. While some seem to be focusing in what makes us different, our culture seems to want to make us all the same. Anyone can take up any motto or slogan and embrace it as their own. A few years ago there was a commercial where a white businessman, who when asked by his white male secretary what he had to do today, replied, “another day of fighting the oppression of the man” to which the secretary replies sheepishly, “Sir, you are the Man”. The effect may be drowned out by the silent screams of a generation fighting the power of the man laid low in the streets fighting for their civil or human rights. Maybe, we have lost all perspective when drinking from this fire hose of media. History may have become a world of fairy tales and lies. Retreating from a world that is too much with us, late and soon, we find ourselves in a cocoon of constant now. Our power of perspectives has been overwhelmed by a waterfall of information, too much too soon, which has laid waste to our powers to hear properly with an ear out of tune, to know the difference between a King and a punchline.

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internet, social media, Technology

Outsourcing Hatred

If I remember correctly, in the closing lines of the Declaration of Independence  Thomas Jefferson wrote, “we hold these truths to be self-evident”. Now, while the quote goes on, I find it interesting this idea of somethings self-evidence; the idea that something is known to be true by understanding its meaning without proof. It seems self-evident that people have rights though we may argue as to the breadth and depth of those rights and that machines, as non-human, non-feeling entities do not. This notion was challenged when I saw an article in the BBC about the appearance of a woman robot in Riyadh Saudi Arabia at the Future Investment Initiative conference. Sophia, as she is known, was given Saudi citizenship but she was allowed to appear without the traditional headscarf and abaya, the cloak that Saudi women are obliged to wear in public. Of course, social media pundits leaped to their keyboards noting that not only had this electronic “woman” not only been granted citizenship but had rights that Saudi women only dream of. Here was a woman speaking alone on a stage where under the Saudi Guardianship system every woman must be accompanied by a male companion who has authority to act on her behalf. It seems as if Saudi Arabia had become the Manor Farm for the day where all women were equal except that those women who were silicon-based were more equal than those of a mere carbon base.
While it may seem laughable now, it is not impossible to imagine that we could create a world in which computers would have more rights than some or maybe even all people. We seem to delight in ways that we can segregate and remove ourselves from those who we deem somehow different or less than us but now we seem to have taken that talent to a whole new level. We could create machines to look down on us- maybe outsource our racism so that we would be free to pursue more noble goals? While it may seem absurd, there are some of us who remember when the idea of an actor as president was a punchline and not a reality.

racism, trump, white supremacy,white supremacist, ,

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internet, social media, Technology, Uncategorized

Planned Obsolescence

Brooks Stevens is one of my favorite people. The industrial designer and graphic designer and is also credited with coming up with the idea of planned obsolescence or “instilling in the buyer the desire to own something a little newer, a little better, a little sooner than is necessary.” In short the idea that whatever you have now is about to be replaced by something better, faster, sleeker and to put you ahead of the curve. It seems that now, everything has an expiration date, that nothing is exempt from extermination from the crushing march of progress. No better example of that can be seen in the problem with cybersecurity. As was recently reported in the BBC, the main problem with cybersecurity seems to be PEBKAC is, Problem Exists Between Keyboard and Chair. That’s you and

 

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