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As Rome burns, listen to the music…

While it has been noted here and elsewhere that there seems to be a movement to do away with people in the workplace and perhaps in general, the boldest faced example of this was seen recently in the Wall Street Journal article, “Everyone Hates Customer Service. This Is Why.” It seems that companies have started crunching data and using artificial intelligence to determine exactly how angry a customer has to be to hang up on a customer service call and finding a to step in just before that happens. While working to save a customer has seemed to be good business all along, now the point seems to be to push them off until they get to a breaking point before you take action to try to redeem the relationship. It seems almost unfathomable that this strategy would be suggested or even endorsed in any other situation. How would you feel if your boss decided he was going to abuse you until you were ready to quit and only then to decide to take any redemptive action. Would you accept this from coworkers or even your wife?
When we learn, when will we remember that companies are there to serve us, that we are not their servants? Since when do we have an obligation to a corporation that sells us goods or services? Is their obligation to us not greater than their obligation to them- are they not there to serve us? And yet we have become so desensitized to our own power, we cower in fear only hoping that they will continue to provide us internet, phone service, and even government. We can’t help ourselves from giving up our data so that we can be turned into force-fed veal dining on our own waste. Have we no dignity left? What is our purpose here- do our lives have a value other than an immediate material gain- and not even for ourselves but for those so engorged on money and power that they either don’t see or don’t care the effect of their gluttony?

AI, Google, Customer Service

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I’m a Victim of Circumstances!

The idea that Facebook was creating its own cryptocurrency intrigues on many fronts. First of all the thought that a private company could take over such a large and public space usually occupied by governments. While I am not suggesting that Libra, Facebook’s cryptocurrency will replace government issue money but if we think that this may not create a copy economy we deceive ourselves at our own risk. In a world were retail giants have fallen silent in the face of Amazon, why should we think it impossible that the government wouldn’t outsource the responsibility for creating currency. We outsource many aspects of our military to Blackwater, our prisons are outsourced to private companies, why not our economy. Why suffer the slings and arrows of uncertainty when we can gleefully turn that responsibility to a conglomerate. The only thing that may make this run a fowl would be the fact that only 27% of Facebook users believe that “Facebook is committed to protecting the privacy of my personal information.” while one might forgive even offer up for sacrifice our data for the latest photo of someones the first course, when it comes to our money, I like to think we take things a bit more seriously. But perhaps that is mistaken. While one of those large banks repeatedly stole from customers and yet, after a slap on the wrist from regulators and still, people gladly trade their dignity as consumers to work with a bank of established liars and thieves. Perhaps we shouldn’t worry about businesses too big to fail and worry about the cost of ones that succeed
If banks can be thought too big to fail, maybe we need to work that Facebook may be too dangerous to succeed.

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On Being

Recently, I have become to notice a difference in verbiage in how we relate to ourselves. We seem to be referring to ourselves as humans and not so much as human beings. While most may simply think of this as a grammatical trifle, it seems to hold a deeper and more disturbing meaning. The omitted word “being” is telling. We seem to be disregarding the fact that we exist in time and space, that we are not just hollow space holders. As Howard Beale in “Network” proclaims, “I’m a human being, goddammit! My life has value!” yet our words betray a slippery slope. We will trade our being for an undisturbed solitude, We will trade a panorama for a panoramic setting on our cell phone camera. We are sated watching a live event in front of us through the friendly confines of our mobile phone screen. Instead of experiencing a moment in time we step back from reality into a loop of prepackaged pre-approved pablum. Of course, it is easier to be lulled to sleep than to be roused to action, indeed many would exchange many civil liberties just to be left alone.
What to do, perhaps the next best step is not to get mad but to stop and embrace the gift of the present.

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internet, social media, Technology, Uncategorized

Paul is Dead

There was always that one guy in High School (at least when I was in high school) who would go to the mat to try to make you believe that Paul Mc Cartney was dead. True to form, the urban legend states that in 1967 Paul McCartney had been killed in a traffic accident while driving along the M1 motorway. While there was no real proof, only rumors, and hazy evidence, the rumor persisted and still has its followers today. The insecurity of the past, the idea that we can’t be sure of what really happened can take many forms, from a false memory, where a person recalls something that did not happen or differently from the way it happened but the idea is taken to a whole new level around 2014 when a concept “The Mandella Effect” began to take hold. It seems that some people remembered Nelson Mandela’s tragic death in a South African prison, prior to late 2009. (In this reality, Mandela died in 2013.) The idea being that someone had gone back to tamper with the past and re-set our experience of it. While we have often spoken of cyber truth in this blog, this idea seems to take the idea into a much larger and more terrifying realm. While a computer could easily erase our bank records we like to think that we have some memory of what happened and that other people could confirm our story. However, the more terrifying reality is that we could find ourselves in a George Bailey like fate, alive and remembering a world in which he never existed. As we continue to hear more tales of data being stolen, do we not see that the true goal may not be just our data but the very fact that we ever existed?

Paul Mc Cartney, the Beatles

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internet, social media, Technology

Outsourcing Hatred

If I remember correctly, in the closing lines of the Declaration of Independence  Thomas Jefferson wrote, “we hold these truths to be self-evident”. Now, while the quote goes on, I find it interesting this idea of somethings self-evidence; the idea that something is known to be true by understanding its meaning without proof. It seems self-evident that people have rights though we may argue as to the breadth and depth of those rights and that machines, as non-human, non-feeling entities do not. This notion was challenged when I saw an article in the BBC about the appearance of a woman robot in Riyadh Saudi Arabia at the Future Investment Initiative conference. Sophia, as she is known, was given Saudi citizenship but she was allowed to appear without the traditional headscarf and abaya, the cloak that Saudi women are obliged to wear in public. Of course, social media pundits leaped to their keyboards noting that not only had this electronic “woman” not only been granted citizenship but had rights that Saudi women only dream of. Here was a woman speaking alone on a stage where under the Saudi Guardianship system every woman must be accompanied by a male companion who has authority to act on her behalf. It seems as if Saudi Arabia had become the Manor Farm for the day where all women were equal except that those women who were silicon-based were more equal than those of a mere carbon base.
While it may seem laughable now, it is not impossible to imagine that we could create a world in which computers would have more rights than some or maybe even all people. We seem to delight in ways that we can segregate and remove ourselves from those who we deem somehow different or less than us but now we seem to have taken that talent to a whole new level. We could create machines to look down on us- maybe outsource our racism so that we would be free to pursue more noble goals? While it may seem absurd, there are some of us who remember when the idea of an actor as president was a punchline and not a reality.

racism, trump, white supremacy,white supremacist, ,

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Safe!

Perhaps it was unique to my neighborhood, but growing up as we played tag or any other number of games, the place that you tried to get without being tagged was called “ghoul”. Now I am aware that many others may have called it home or safe or maybe even goal but in my neighborhood ghoul meant safety. The sounds of friends saying good night as the summer street lights came on rang in my ears when I saw of Quora having almost 100 million of its accounts hacked only days after Marriott reported that hackers had been penetrating their Starwood network for years, and had compromised the data of 500 million people. It seems that in the cyber universe or cyberverse, nowhere is safe anymore. Indeed, when these instances occur, it seems the those affected are to blame, Quara’s programmers are now forcing affected users to reset their passwords, and it advises them to change these passwords if they’re used on any other websites, as if the blame were on the people for putting their information there in the first place and then not protecting it with passwords that were incorruptible.

While the argument may seem far-fetched, the buck doesn’t stop here. Sexual assault victims are being turned into perpetrators, (how dare they accuse a person of such behavior) school shootings are blamed on the schools;  they are not well enough armed or trained in weaponry to defend themselves against the now obvious threat, as if there were protections in place in the past that have been left by the wayside, a childish illusion we have outgrown in this new adult age. Things like going home when the street lights came on in summer, playing outside with friends, or having a safe place which you might call home.

cybersecurity, hackers

Are we safe at home, or anywhere else?

 

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Still in Show-Business

There is an old joke about the performer in the circus who as he gets older keeps falling farther and farther down in the billing. A friend who he hasn’t seen in years sees him cleaning up the elephant dung and asks, “what happened, you were a big star! when the old performer replies, “ Yes but I’m still in show-business!” This punchline came to mind when I read in the BBC that professors at medical schools are finding that their surgery students are losing the dexterity to stitch patients. Roger Kneebone, professor of surgical education at Imperial College, London, says young people have so little experience of craft skills that they struggle with anything practical. It seems that the simple skills that used to be common to us all, cutting textiles, measuring ingredients, repairing something that’s broken, learning woodwork or holding an instrument are no longer common in today’s young people. While we may be learning skills to help us swipe through screens of pixels, we may no longer be getting the training to live in the real world.
Post-apocalyptic television shows, like the Walking Dead and  and movies such as World War Z create a fantasy where we test our survival skills by pitting us against zombies, over the top creatures or even other people in a world removed from the modern conveniences. Yet perhaps we don’t really need the zombies to bring us to our knees, we seem to be doing that for ourselves by losing even the most simple skills we need for survival. While its pretty to think we can navigate a world gone mad, many of us can not across town without a strong internet connection. So while we may not be able to stitch up a wound, at least we can do our Cyber Monday shopping in record time.

walking dead, Laurence Olivier,The Entertainer,BBC

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