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As Rome burns, listen to the music…

While it has been noted here and elsewhere that there seems to be a movement to do away with people in the workplace and perhaps in general, the boldest faced example of this was seen recently in the Wall Street Journal article, “Everyone Hates Customer Service. This Is Why.” It seems that companies have started crunching data and using artificial intelligence to determine exactly how angry a customer has to be to hang up on a customer service call and finding a to step in just before that happens. While working to save a customer has seemed to be good business all along, now the point seems to be to push them off until they get to a breaking point before you take action to try to redeem the relationship. It seems almost unfathomable that this strategy would be suggested or even endorsed in any other situation. How would you feel if your boss decided he was going to abuse you until you were ready to quit and only then to decide to take any redemptive action. Would you accept this from coworkers or even your wife?
When we learn, when will we remember that companies are there to serve us, that we are not their servants? Since when do we have an obligation to a corporation that sells us goods or services? Is their obligation to us not greater than their obligation to them- are they not there to serve us? And yet we have become so desensitized to our own power, we cower in fear only hoping that they will continue to provide us internet, phone service, and even government. We can’t help ourselves from giving up our data so that we can be turned into force-fed veal dining on our own waste. Have we no dignity left? What is our purpose here- do our lives have a value other than an immediate material gain- and not even for ourselves but for those so engorged on money and power that they either don’t see or don’t care the effect of their gluttony?

AI, Google, Customer Service

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I’m a Victim of Circumstances!

The idea that Facebook was creating its own cryptocurrency intrigues on many fronts. First of all the thought that a private company could take over such a large and public space usually occupied by governments. While I am not suggesting that Libra, Facebook’s cryptocurrency will replace government issue money but if we think that this may not create a copy economy we deceive ourselves at our own risk. In a world were retail giants have fallen silent in the face of Amazon, why should we think it impossible that the government wouldn’t outsource the responsibility for creating currency. We outsource many aspects of our military to Blackwater, our prisons are outsourced to private companies, why not our economy. Why suffer the slings and arrows of uncertainty when we can gleefully turn that responsibility to a conglomerate. The only thing that may make this run a fowl would be the fact that only 27% of Facebook users believe that “Facebook is committed to protecting the privacy of my personal information.” while one might forgive even offer up for sacrifice our data for the latest photo of someones the first course, when it comes to our money, I like to think we take things a bit more seriously. But perhaps that is mistaken. While one of those large banks repeatedly stole from customers and yet, after a slap on the wrist from regulators and still, people gladly trade their dignity as consumers to work with a bank of established liars and thieves. Perhaps we shouldn’t worry about businesses too big to fail and worry about the cost of ones that succeed
If banks can be thought too big to fail, maybe we need to work that Facebook may be too dangerous to succeed.

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On Being

Recently, I have become to notice a difference in verbiage in how we relate to ourselves. We seem to be referring to ourselves as humans and not so much as human beings. While most may simply think of this as a grammatical trifle, it seems to hold a deeper and more disturbing meaning. The omitted word “being” is telling. We seem to be disregarding the fact that we exist in time and space, that we are not just hollow space holders. As Howard Beale in “Network” proclaims, “I’m a human being, goddammit! My life has value!” yet our words betray a slippery slope. We will trade our being for an undisturbed solitude, We will trade a panorama for a panoramic setting on our cell phone camera. We are sated watching a live event in front of us through the friendly confines of our mobile phone screen. Instead of experiencing a moment in time we step back from reality into a loop of prepackaged pre-approved pablum. Of course, it is easier to be lulled to sleep than to be roused to action, indeed many would exchange many civil liberties just to be left alone.
What to do, perhaps the next best step is not to get mad but to stop and embrace the gift of the present.

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internet, social media, Technology, Uncategorized

What, me worry?

I believe it was Cheap Trick that had the song with the lyric, “Surrender, but don’t give yourself away” but it seems like that is exactly what is happening as Facebook is going forward in its plans to create its own cryptocurrency for use across its platform and other partner platforms. While we are invited to surrender to a world of convenience and security we also seem to be on the brink of giving too much away. With the creation of a stand-alone currency seems to be running the risk of starting a stand-alone economy. With the global online economy now running almost seven trillion dollars imagine the power that a corporation could wield in world politics. With a current value of almost 2.3 billion, they could become powerful enough to begin to dictate financial policy in the same way Walmart dictates when it will receive certain merchandise to its loading dock. While we have seen the effective ways that savings and loans can regulate themselves into a $160 Billion dollar bailout, and later banks almost bankrupted the economy only to get a $700 billion bailout, what could possibly go wrong with a single industry dominating online currency and online transactions? Let us embrace our inner Alfred E Neuman- why worry? A rising economy lifts all boats even at the cost of flooding the low lying ports. So sit back, relax and enjoy the ever warming bathwater.

https://www.barrons.com/articles/what-facebooks-cryptocurrency-could-look-like-51557576000

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internet, social media, Technology

Outsourcing Hatred

If I remember correctly, in the closing lines of the Declaration of Independence  Thomas Jefferson wrote, “we hold these truths to be self-evident”. Now, while the quote goes on, I find it interesting this idea of somethings self-evidence; the idea that something is known to be true by understanding its meaning without proof. It seems self-evident that people have rights though we may argue as to the breadth and depth of those rights and that machines, as non-human, non-feeling entities do not. This notion was challenged when I saw an article in the BBC about the appearance of a woman robot in Riyadh Saudi Arabia at the Future Investment Initiative conference. Sophia, as she is known, was given Saudi citizenship but she was allowed to appear without the traditional headscarf and abaya, the cloak that Saudi women are obliged to wear in public. Of course, social media pundits leaped to their keyboards noting that not only had this electronic “woman” not only been granted citizenship but had rights that Saudi women only dream of. Here was a woman speaking alone on a stage where under the Saudi Guardianship system every woman must be accompanied by a male companion who has authority to act on her behalf. It seems as if Saudi Arabia had become the Manor Farm for the day where all women were equal except that those women who were silicon-based were more equal than those of a mere carbon base.
While it may seem laughable now, it is not impossible to imagine that we could create a world in which computers would have more rights than some or maybe even all people. We seem to delight in ways that we can segregate and remove ourselves from those who we deem somehow different or less than us but now we seem to have taken that talent to a whole new level. We could create machines to look down on us- maybe outsource our racism so that we would be free to pursue more noble goals? While it may seem absurd, there are some of us who remember when the idea of an actor as president was a punchline and not a reality.

racism, trump, white supremacy,white supremacist, ,

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internet, social media, Technology, Uncategorized

Planned Obsolescence

Brooks Stevens is one of my favorite people. The industrial designer and graphic designer and is also credited with coming up with the idea of planned obsolescence or “instilling in the buyer the desire to own something a little newer, a little better, a little sooner than is necessary.” In short the idea that whatever you have now is about to be replaced by something better, faster, sleeker and to put you ahead of the curve. It seems that now, everything has an expiration date, that nothing is exempt from extermination from the crushing march of progress. No better example of that can be seen in the problem with cybersecurity. As was recently reported in the BBC, the main problem with cybersecurity seems to be PEBKAC is, Problem Exists Between Keyboard and Chair. That’s you and

 

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Safe!

Perhaps it was unique to my neighborhood, but growing up as we played tag or any other number of games, the place that you tried to get without being tagged was called “ghoul”. Now I am aware that many others may have called it home or safe or maybe even goal but in my neighborhood ghoul meant safety. The sounds of friends saying good night as the summer street lights came on rang in my ears when I saw of Quora having almost 100 million of its accounts hacked only days after Marriott reported that hackers had been penetrating their Starwood network for years, and had compromised the data of 500 million people. It seems that in the cyber universe or cyberverse, nowhere is safe anymore. Indeed, when these instances occur, it seems the those affected are to blame, Quara’s programmers are now forcing affected users to reset their passwords, and it advises them to change these passwords if they’re used on any other websites, as if the blame were on the people for putting their information there in the first place and then not protecting it with passwords that were incorruptible.

While the argument may seem far-fetched, the buck doesn’t stop here. Sexual assault victims are being turned into perpetrators, (how dare they accuse a person of such behavior) school shootings are blamed on the schools;  they are not well enough armed or trained in weaponry to defend themselves against the now obvious threat, as if there were protections in place in the past that have been left by the wayside, a childish illusion we have outgrown in this new adult age. Things like going home when the street lights came on in summer, playing outside with friends, or having a safe place which you might call home.

cybersecurity, hackers

Are we safe at home, or anywhere else?

 

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